Support & Maintenance
CloudCare360 is an IT company that offers cutting-edge Salesforce solutions, innovative marketing strategies, expert financial services, and reliable cloud solutions. Our team is dedicated to providing top-notch services tailored to meet your business needs and drive growth. We are committed to helping businesses thrive in the digital landscape by leveraging the power of technology.
Salesforce Support Services
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CRM configuration, customization & release management
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Case/incident handling in Service Cloud
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AI Agents support and optimization (e.g. Agentforce or Einstein)
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Knowledge Base upkeep and analytics
Service Levels & Response Times
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24/7 SLA-based issue resolution and support
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Tiered support plans: Standard, Premium, Enterprise
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Priority handling for critical incidents and outages
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Proactive monitoring with real-time system alerts
Cloud Infrastructure Management
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Hosting (AWS, Azure, GCP, multi‑cloud setups)
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Performance tuning, backup & disaster recovery
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Security monitoring and compliance
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Scalability and Resource Optimization
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ensuring high availability across environments
Customer Success & Retention
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Uptime and resolution metrics reporting dashboards
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Regular system health checks and reviews
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Dedicated Customer Success Manager assigned
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Continuous improvements through user feedback loops